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Useful information
See how we can help
Useful information
Get in touch
The best way to let us know about a bereavement is to call our Bereavement Team who will be able to help you through this difficult time. You can contact the team by calling:
Jersey
Telephone Banking 01534 282195
From abroad: +44 1534 282195
Guernsey
Telephone Banking 01481 708423
From abroad: +44 1481 708423
Isle of Man
Telephone Banking 01624 637023
From abroad: +44 1624 637023
Gibraltar
Telephone Banking 200 14310
From abroad: 00350 200 14310
Alternatively, you can contact the team by emailing bereavementteam@natwestint.com.
Our address If you are sending us any documents, please include your contact details and send them to: NatWest International |
What we can do for you
We’ll freeze the sole accounts in the deceased's name to stop any payments going in or out.
If the deceased had a joint account, we’ll transfer it to the name of the remaining party or parties once we’ve seen the death certificate. We’ll also complete a review of any joint facilities.
What we need from you
We will need the following important documents and information from you:
An original copy of the Death Certificate can be authenticated by a Bank Manager, Lawyer, Accountant, Manager of a regulated Credit or Financial Institution, Commissioner of Oaths, Notary Public, Justice of the Peace/Member of the Judiciary, Senior Civil Servant, British Embassy Official or a serving Police Officer.
We will return an original Death certificate to the person who provided it to us.
Other documents will also be required, and these will depend on the value of the estate, jurisdiction and possible other factors.
Please contact our Bereavement Team who will be able to advise you on what is required:
Jersey
Telephone Banking 01534 282195
From abroad: +44 1534 282195
Guernsey
Telephone Banking 01481 708423
From abroad: +44 1481 708423
Isle of Man
Telephone Banking 01624 637023
From abroad: +44 1624 637023
Gibraltar
Telephone Banking 200 14310
From abroad: 00350 200 14310
Our address If you are sending us any documents, please include your contact details and send them to: NatWest International |
If you need an executor account, we can help
We can also help if you’d like to open an executor account to make and receive payments on behalf of the estate. Please note however, that this will be dependent on your country of residency.
For Isle of Man residents, we will also be able to pay for the funeral bill from the deceased’s sole accounts.
Our guide can help you manage things as smoothly and easily as possible at this difficult time.
Obtain a death certificate or the local equivalent
If the death was expected, the GP will issue a death certificate stating the cause of death. If the death was unexpected, the GP may need to report the death to the local coroner and it may take longer for the death certificate (or a coroner’s report) to be issued.
You’ll need a death certificate to register the death, but you may be able to get an interim certificate from the coroner.
Register the death
Legally, a death needs to be registered within 5 days in Jersey, Guernsey and Isle of Man and within 8 working days in Gibraltar though this may be different if the local coroner is investigating it. A local funeral director will also be able to help you.
More information is available by visiting the government website for the relevant jurisdiction:
Find the paperwork
The person may have included details about the type of funeral they wanted in their will, and it may also tell you if they’ve made any arrangements to pay for it. It may be with a lawyer, or a family member might know where it is.
If there’s no will
This is called ‘dying intestate’ and means that the deceased’s estate is likely to take longer to be wound up.
If there is anything complex in the deceased’s financial, business or family affairs, it’s best to take advice from a lawyer experienced in probate law.
Find a lawyer in your local juridiction
Arrange the funeral
You can start arranging the funeral straight away. Most people pay a funeral director to organise it, however you can do it yourself. If using a funeral director, you should get more than one quote to compare prices, as they will vary.
For those on low incomes, you could apply to your local authorities who may provide help towards paying for the funeral.
Tell organisations that need to know
Contact the deceased's bank, mortgage lender or landlord, insurance companies, pension provider and utility companies as soon as possible. It’s also a good idea to redirect any post by contacting your local mail provider.
The Money Advice Service can help you learn how to deal with money after a death. Please note that some information may vary according to your jurisdiction.
