If you're a new Personal or Premier customer, you will get the option to sign up for Online Banking and Telephone banking when opening a new account. If you are an existing customer the quickest and easiest way to get set up for Telephone banking is to register online for Online banking.
Registering for Online banking gives you access to both Online and Telephone banking.
Registering for Online banking automatically registers you for Telephone banking (available Monday to Friday 9am - 5pm except public holidays)
Making the most of Telephone banking
Register for Telephone banking
If you are registered for Online banking, you are automatically registered for Telephone banking
Using Telephone banking
Available Monday - Friday 9:00am - 5:00pm except public holidays
It's easy to use Telephone banking to check your balance, make transfers and payments. You’ll only be able to use Telephone banking after you have registered for the service. You will need your Customer Number, PIN and Password, and the service may be limited if you haven’t ordered and enabled a card reader.
For customers resident in the Channel Islands, Isle of Man or Gibraltar
Jersey: 01534 282850
Overseas: +44 1534 282850
Guernsey:
Overseas: +44 1481 703860
Isle of Man:
Overseas: +44 7418315750
Gibraltar:
Overseas:
Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.
International banking customers
Telephone: 0
From abroad: +44
Lines are open Monday to Friday 9am - 5pm GMT except public holidays. Calls may be recorded. Calls charged at standard network rate.
Outside of these hours
To report a lost or stolen card / chequebook or suspicious activity on your bank account please call 0370 600 0459 (+44 1268 500 813 from outside the UK).
Calls may be recorded.
Get Emergency Cash
If your debit card is lost or stolen, you can still access your cash using Telephone banking.
How do I use the Emergency Cash service?
The Emergency Cash service can only be provided to you when you cancel a debit card. The service allows you to withdraw money from your account using a security code instead of your card.
To use the Emergency Cash service:
- Call Telephone banking and follow the options to speak to a customer adviser
- The adviser will cancel your card, and then ask you some security questions
- If you are registered for Online banking or Telephone banking, the adviser may be able to generate an Emergency cash code for you. This will allow you to withdraw your cash from an ATM if required.
- You can access up to £300 if you are an Online or Telephone banking customer or up to £40 if you're not. You’ll need to have a minimum of £20 in your account to use this service.
- The adviser will give you a six digit code that you can enter at any NatWest International, NatWest, RBS, Isle of Man Bank or Ulster Bank ATMs. The code must be used within 3 hours.
Contact Telephone banking
Jersey: 01534 282850
From abroad: +44 1534 282850
Guernsey:
From abroad: +44 1481 703860
Isle of Man:
From abroad: +44 7418315750
Gibraltar:
From abroad:
Lines are open Monday to Friday 9am - 5pm except public holidays.
Outside of these hours, please call 0370 600 0459 (+44 1268 500 813 from outside the UK).
Calls may be recorded.