Tell us as soon as possible, as the sooner you call or visit us the quicker we can help.
- If we get in touch with you and leave a message, please call us back quickly.
- Make sure you keep any other people paying the mortgage, and anyone guaranteeing the mortgage, up to date with what is happening.
- Check whether you can get any state benefits.
- If you have an insurance policy, check whether it will help you with your payments.
- Tell us if you move house.
- Let us know as soon as possible if your circumstances change.
- Consider seeking free confidential debt advice. There is lots of free confidential help and advice available to you.
More information is available in our financial difficulties leaflet.