Reporting fraud
E-mail: info@natwgroup.com
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...
Jersey:
From abroad:
Guernsey:
From abroad:
Isle of Man:
From abroad: +44 7418315750 E-mail:
info@natwgroup.com
Gibraltar:
From abroad:
Lines are open Monday to Friday 9am - 5pm except public holidays. Outside these hours please call 0741 8315750 (+44 741 8315750 from outside the UK). Calls may be recorded.
Please be prepared to answer some security questions so we can verify your identity.
Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can...
Jersey:
From abroad:
Guernsey:
From abroad:
Isle of Man:
From abroad: +44 7418315750
Gibraltar:
From abroad:
Lines are open Monday to Friday 9am - 5pm except public holidays. Outside these hours please call 0741 8315750 (+44 7418 315 750 from outside the UK). Calls may be recorded.
If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.
Gold travel insurance helpline
Wherever you are in the world, emergency medical assistance is just a telephone call away...
Telephone:
From abroad:
Lines are open 24 hours a day, 7 days a week.
Visit our security centre to get more information about reporting fraud and further details on how we may try and contact you.
Telephone banking
You can contact our Telephone banking team by calling...
It's easy to use online banking and the mobile app to do most of your banking with us, for anything else call us on:
For customers resident in the Channel Islands, Isle of Man or Gibraltar
Jersey:
From abroad:
Guernsey:
From abroad:
Isle of Man:
From abroad:
Gibraltar:
From abroad:
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.
International banking customers
Telephone:
From abroad:
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Lines are open Monday to Friday 9am - 5pm GMT except public holidays. Calls may be recorded. Calls charged at standard network rate.
Mobile banking
If you are experiencing an issue with our mobile app, you can contact us for support...
Telephone:
From abroad:
Lines are open Monday to Saturday 8am - 6pm. Calls may be recorded.
ibanking
If you're using ibanking and you'd like to speak to someone about an issue you can call...
For customers resident in the Channel Islands, Isle of Man or Gibraltar
Telephone:
From abroad:
Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.
International banking customers
Telephone:
From abroad:
Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.
Concierge service
Gold customers have access to a 24/7 concierge service...
Gold customers have access to Ten, one of Europe's leading concierge services, helping them make the most of their valuable free time - from flight and holiday bookings to last minute gifts.
Telephone:
From abroad:
Lines are open 24 hours a day, 7 days a week. Calls may be recorded.
Mortgages
We have dedicated mortgage teams who can help answer your mortgage questions...
Channel Islands, Isle of Man or Gibraltar properties
Jersey:
Guernsey:
Isle of Man:
Gibraltar:
Lines are open Monday to Friday 9am-5pm except bank holidays. If outside of our opening hours, please leave a message and a member of the team will contact you as soon as possible. Calls may be recorded.
United Kingdom properties
Dedicated broker line:
Existing borrowers:
New borrowers (Buy to Let only):
Solicitor Redemption request Fax line:
Lines are open Monday to Friday 9am-5pm except bank holidays. Calls may be recorded
Credit cards
Have a credit card with NatWest? If you have any questions here are the contact numbers...
Classic Customers
Telephone:
From abroad:
Gold customers
Telephone:
From abroad:
Platinum customers
Telephone:
From abroad:
Lines are open 24 hours a day, 7 days a week. Calls may be recorded.
Financial Health Check
Come in to one of our flagship branches for a relaxed chat with a dedicated customer advisor.
A Financial Health Check is available in our flagship stores.
Speak to one of our highly qualified Customer Advisors who can suggest easy ways to stay in control of your day-to-day spending and recommend simple ideas and tools to help you make the most of your money.
Need to make a complaint?
Information on our complaints process and how to make a complaint online.
If you don't get the best service, we always encourage you to tell us, so that we can put it right.
We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.
Experienced great service with us?
Use our online form to nominate the member of staff for a service award.
We're really pleased you've received great service from us.
Want to leave us some feedback?
We're always looking for ways to improve. Use our online form to give feedback.
Your feedback is important to us - we really appreciate you taking the time.
