Financial Abuse | NatWest International

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Financial abuse

There are ways we can help you however the most important thing is that you talk to someone

Financial abuse What is financial abuse?

Financial abuse can take a variety of forms within different relationships; including partners, family members or carers. It might be financial control, exploitation or sabotage. Financial abuse could happen to anyone.

There are ways we can help you, and the most important thing is that you talk to someone. There is always help available to you.

What could financial abuse look like?

You or someone you know may be a victim of financial abuse. Here are some questions which might help you recognise if this is the case.

Has your partner/family member/carer or friend done any of the following things?

  • Stopped you from going to work/college or university?
  • Asked you to account for every single thing you spend?
  • Stopped you from spending on essentials?
  • Taken out credit cards or loans in your name?
  • Spent your household budget on other things without telling you?
  • Stopped you from having access to your financial services firm accounts or added their name to your accounts without authorisation?
  • Made you put all the bills in your name?
  • Cashed your pension or other cheques without authorisation?
  • Asked you to change your Will?
  • Stopped you from seeing other friends or family?
  • Offered to buy shopping or pay bills but you don’t see this happening?
How we can help

If you or someone you know is a victim of financial abuse we can offer support to help you regain control of your money. Our employees are trained to help in this kind of situation and understand the difficulties you face. They will be respectful and where appropriate, tailor solutions to your individual circumstances.

If it’s safe to do so, ask to speak to someone about what you are going through.  We will do everything we can to support you and will signpost other organisations which will also be able to help.

We may even contact you if we see anything that could raise concern, such as:

  • Unexplained withdrawals from your account
  • Unusual activity in your accounts
  • Unpaid bills
  • Unexplained shortage of money
  • New people accompanying you to branch

There are many organisations which offer support to those affected by financial abuse, whether that is help to move to a safe place, legal advice or other types of practical help.


Help and support

There is a lot of help and support where you can talk things through and get some practical advice. If you are experiencing domestic violence or abuse, or financial abuse and are in immediate danger then call the police.

Jersey organisations

Organisations in Jersey that can offer support to a victim of financial abuse:

Jersey Victim & Witness Support
A free service for victims and witnesses of crime.

Magistrate’s Court
Union Street
St Helier
Jersey, JE1 1BH

Telephone: (01534) 440496
eMail: victimsupport@gov.je
Website: www.jersey.police.uk

Jersey Citizens Advice Bureau
Free, independent, confidential and impartial advice.

St Paul’s Centre
New Street
St Helier
Jersey, JE2 3WP

Telephone: 0800 735 0249 or (01534) 724942
eMail: advice@cab.org.je
Website: www.cab.org.je

The Shelter Trust
Provides accommodation and support services for the local homeless community.

37 Kensington Place
St Helier
Jersey, JE2 3PA

Telephone: (01534) 608948
Homeless helpline: 01534 730235
Website: www.shelter.org.je

Jersey Womens Refuge
Provides safe accommodation for women and their children.

PO Box 708
St Helier
Jersey, JE4 0PW

Telephone: (01534) 768368 or 0800 7356836
eMail: info@jerseywomensrefuge.org
Website: www.jerseywomensrefuge.org

Sanctuary Trust
Supporting homeless men in the community.

Sanctuary House
La Rue du Crocquet
St. Brelade
Jersey, JE3 8BZ

Telephone: (01534) 743732
eMail: info@sanctuarytrust.org.je
Website: www.sanctuarytrust.org.je

Guernsey organisations

Organisations in Guernsey that can offer support to a victim of financial abuse:

Guernsey Victim Support and Witness Service
An independent charitable organisation supporting both victims and witnesses of crime .

Victim Support are based within the Court building and can be contacted by:

Telephone: (01481) 713000
eMail: victimsupportgsy@cwgsy.net
Website: www.gov.gg/victim-support-witness-service

Guernsey Citizens Advice Bureau
A local charity and member of the National Citizens Advice network providing a free confidential service.

Bridge Avenue
The Bridge
St Sampson’s
Guernsey, GY2 4QS

Telephone: (01481) 242266
Website: www.cabguernsey.org

Guernsey Women’s Refuge and Outreach Support Services
Providing emergency accommodation and support services to women and their children.

Helpline: (01481) 721999
Website: www.refuge.org.gg

Isle of Man organisations

Organisations in Isle of Man that can offer support to a victim of financial abuse:

Victim Support Isle of Man

6 Albert Street
Douglas
Isle of Man, IM1 2QA

Telephone: (01624) 679950
eMail: enquiries@victimsupport.im
Website: www.victimsupport.im/contact

Manx Citizens’ Advice Service

Room 3
Promenade Church
Loch Promenade
Douglas
Isle of Man, IM1 2LY

Telephone: (01624) 626863
Website: www.citizensadvice.im

Manx Citizens’ Advice Service

4 Bourne Concourse
Peel Street
Ramsey
Isle of Man, IM8 1JJ

Telephone: (01624) 813466
Website: www.citizensadvice.im

Manx Citizens’ Advice Service

Thie Rosien
Castletown Road
Port Erin
Isle of Man

Telephone: (01624) 833976
Website: www.citizensadvice.im

Housing Matters
Providing advice, guidance and support to local families and individuals in housing crisis.

3 Albany Lane
Woodbourne Road
Douglas
Isle of Man, IM2 3NS

Telephone: (01624) 675507 or 0808 1624 100
Website: www.housingmatters.im/

Gibtaltar organisations

Organisations in Gibraltar that can offer support to a victim of financial abuse:

Gibraltar Mental Welfare Society

Walk in clinics are held at the Primary Care Centre
Monday to Friday 9am-1pm and 2pm-5pm

Telephone: (+350) 2000 7831 - 24 hour service

Gibraltar Citizens Advice Bureau

10A Governor's Lane
Gibraltar

Telephone: (00350) 200 40006
eMail: info@cab.gi
Website: www.cab.gi

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