Reporting fraud
Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...
Jersey: 01534 282088
From abroad: +44 1534 282088
Guernsey:
From abroad: +44 1481 708484
Isle of Man:
From abroad: +44 1624 637624
Gibraltar: 200 14234
From abroad: 00350 200 14234
Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded.
Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK).
Please be prepared to answer some security questions so we can verify your identity.
Report a lost or stolen card / cheque book
If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can...
Jersey: 01534 282088
From abroad: +44 1534 282088
Guernsey:
From abroad: +44 1481 708484
Isle of Man:
From abroad: +44 1624 637624
Gibraltar: 200 14234
From abroad: 00350 200 14234
Lines are open Monday to Friday 9am - 5pm except public holidays. Call may be recorded.
Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK).
If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.
Gold travel insurance helpline
Wherever you are in the world, emergency medical assistance is just a telephone call away...
Telephone: 020 8763 3040
From abroad: +44 (0) 20 8763 3040
Lines are open 24 hours a day, 7 days a week.
Visit our security centre to get more information about reporting fraud and further details on how we may try and contact you.
Telephone banking
You can contact our Telephone banking team by calling...
It's easy to use online banking and the mobile app to do most of your banking with us, for anything else call us on:
For customers resident in the Channel Islands, Isle of Man or Gibraltar
Jersey: 01534 282088
From abroad: +44 1534 282088
Guernsey:
From abroad: +44 1481 708484
Isle of Man:
From abroad: +44 1624 637624
Gibraltar: 200 14234
From abroad: 00350 200 14234
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. Calls charged at standard network rate.
International banking customers
Telephone: 0
From abroad: +44
Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Lines are open Monday to Friday 9am - 5pm GMT except public holidays. Calls may be recorded. Calls charged at standard network rate.
Mobile banking
If you are experiencing an issue with our mobile app, you can contact us for support...
Telephone:
From abroad:
Lines are open Monday to Saturday 8am - 6pm. Calls may be recorded.
ibanking
If you're using ibanking and you'd like to speak to someone about an issue you can call...
For customers resident in the Channel Islands, Isle of Man or Gibraltar
Telephone: 01534 282088
From abroad: +44 1534 282088
Lines are open Monday to Friday 9am - 5pm (except bank holidays). Calls may be recorded.
International banking customers
Telephone: 0
From abroad: +44
Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). Calls may be recorded.
Concierge service
Gold customers have access to a 24/7 concierge service...
Gold customers have access to Ten, one of Europe's leading concierge services, helping them make the most of their valuable free time - from flight and holiday bookings to last minute gifts.
Telephone: 02392 676060
From abroad: +44 2392 676060
Lines are open 24 hours a day, 7 days a week. Calls may be recorded.
Mortgages
We have dedicated mortgage teams who can help answer your mortgage questions...
Channel Islands, Isle of Man or Gibraltar properties
Jersey:
Guernsey:
Isle of Man:
Gibraltar:
Lines are open Monday to Friday 9am - 5pm except bank holidays. If outside of our opening hours, please leave a message and a member of the team will contact you as soon as possible. Calls may be recorded.
United Kingdom properties
Dedicated broker line:
Existing borrowers:
New borrowers (Buy to Let only):
Solicitor Redemption request Fax line:
Lines are open Monday to Friday 9am - 5pm except bank holidays. Calls may be recorded.
Credit cards
Have a credit card with NatWest? If you have any questions here are the contact numbers...
Classic Customers
Telephone:
From abroad:
Gold customers
Telephone:
From abroad:
Platinum customers
Telephone:
From abroad:
Lines are open 24 hours a day, 7 days a week. Calls may be recorded.
Interested in becoming a Premier customer?
Call us today to find out more about our Premier service.
To find out more about the benefits of our Premier service, including eligibility criteria, visit our Premier banking service page.
Jersey: 01534 282324
Guernsey: 01481 708411
Isle of Man: 01624 697727
Gibraltar: 00350 200 52761
International customers: + 44 1534 282167
Lines are open Monday to Friday 9am - 5pm (except bank holidays). If outside of these hours, please leave a message and we will call you back as soon as possible. Calls may be recorded.
Need to make a complaint?
Information on our complaints process and how to make a complaint online.
If you don't get the best service, we always encourage you to tell us, so that we can put it right.
We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved.
Experienced great service with us?
Use our online form to nominate the member of staff for a service award.
We're really pleased you've received great service from us.
Want to leave us some feedback?
We're always looking for ways to improve. Use our online form to give feedback.
Your feedback is important to us - we really appreciate you taking the time.
