iBanking | Premier Banking | NatWest International

Once you've registered for ibanking, we'll send you an activation code by post - it usually arrives within seven days. When you have the activation code, you're ready to start using the service.

• Make sure you're familiar with the security information. Visit the ibanking log in page
• Enter your customer number which you were given during the registration process
• Tick the box to show that you've received a new activation code, then select the 'Next' button
• Enter your activation code. You'll then be asked to choose a PIN and password. Make sure these are memorable - you'll need to remember them every time you log in
• Destroy your activation code immediately
• You'll need to select your own four digit personal identification number (PIN). Don't use the same one as your other cards. It can contain letters and numbers.

Once your ibanking service has been activated, logging in is easy:

• Visit the ibanking log in page
• Enter your customer number and select the 'Next' button
• Enter the details we ask for from your PIN and password. We never ask for your full PIN or password, only random characters from each

Unfortunately we cannot give you your customer number over the phone. However, if you visit us in branch or call us on +44 (0) , we can send out a reminder in the post. Calls may be recorded.

Unfortunately, we cannot send you a reminder of your PIN or password. However, we can send you a new activation code - this allows you to re-activate your access to ibanking and choose a new PIN and password. Visit us in branch or call +44 (0) .

First of all, you will need to complete the activation process outlined above. Then call our helpdesk on +44 (0) to unlock your Smart Card Reader (calls may be recorded).

At this time you will be asked to select a 4-digit personal identification number (PIN) for your smart card. Don't use the same PIN as you use for your ibanking login.