Direct Debits and Standing Orders l Premier Banking l NatWest International

Setting up standing orders is easy.

Standing orders can be set up through the mobile app, Online Banking, telephone banking or in person at your local branch. Information you will need to provide includes:

- Your account number and sort code
- The frequency of the payment and the amount
- When the payments should start
- The name and account details of where you are sending the money to

To set up a standing order in the mobile app, please follow these steps:

1. Open the app and select the account you want to set the standing order up on. 

2. Tap 'Standing Orders' and then 'Create' at the top and follow the on-screen instructions.

3. Once the standing order has been set up, you will be able to view the standing order and amend or cancel after 24 hours.

To set up a standing order online please follow the below guidelines:

1. Log into Online Banking and click on “Payments and transfers” in the top left hand side of the screen.
2. Under “Standing Orders (Regular Payments from your Bank Account)” click on create a new standing order and follow instructions provided. You will need to use a Card Reader to set up the standing order.
3. Once the standing order has been set up, you will be able to view details under View, amend or cancel an existing standing order.

Alternatively, you can set up or amend a standing order by completing the below form and returning it to us.

For any amendments please ensure that you provide at least two working days’ notice prior to your next payment date.

Cancelling regular payments you no longer need is easy. Simply follow these steps.

1. Check that it’s at least two working days until the payment due date

2. Log into the app or Online Banking to cancel a standing order:

Mobile app:

Select the account, tap 'Standing Orders', select the standing order you would like to cancel and select 'Cancel standing Order' at the bottom and then 'Confirm'

Online Banking:

Select “Payments and transfers”, and then select “Manage standing orders”. Then select the standing order you would like to cancel and confirm the cancellation.

3. You will receive confirmation that the standing order is cancelled.

Alternatively you can cancel a standing order via telephone banking, or in person at the branch or complete the below form and return it to us.

For any amendments please ensure that you provide at least two working days’ notice prior to your next payment date.

To set up a Direct Debit, simply contact the organisation you’re paying and give them your bank account details. The organisation will then set up the Direct Debit for you.

Cancelling regular payments you no longer need is easy. Simply follow these steps.

1. Check that it’s more than one working day until the payment due date

2. Contact the company you are paying to let them know that you want to cancel. This will stop them requesting the payment.

3. Open the app or log into Online Banking:

Mobile Banking:

Select the account and tap 'Direct Debits' and select the Direct Debit you want to cancel.

Online Banking:

Select “Payments and transfers”, and then select “Manage direct debits” to confirm that you want to cancel the direct debit. 

This means that if the company still requested the direct debit payment, we would not pay it. Alternatively you can contact us via telephone banking or in person at the branch to confirm that you have cancelled the direct debit with the company.4. We will give you confirmation that the DirectDebit is cancelled when you do this via Online Banking, in person at a branch, or via telephone banking.

5. In the unlikely event that your Direct Debit is paid in error you will receive a full refund from us on the same day (requests after 4.30pm will be refunded the following morning)